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PWM Leads Industry in Customer Service and Sustainability

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PWM Leads Industry in Customer Service and Sustainability

 PORTLAND, Maine – The Portland International Jetport (PWM) was honored this month by two national industry organizations for its top-notch service and commitment to sustainability.

The Chicago Department of Aviation (CDA) recently announced the recipients of the seventh annual Airports Going Green awards (http://www.flychicago.com/business/EN/media/news/stories/pages/NewsDetail.aspx?ItemID=1107), and The Portland International Jetport terminal expansion was among just seven honorees from around the world. The Airports Going Green Conference is the industry's leading sustainability forum, and the prestigious awards recognize leadership in pursuit of sustainability within the aviation industry.

In 2012, the Jetport completed a 137,000-square-foot addition with a new ticketing hall, security checkpoint, concessions, four new gates, airline ticketing offices, baggage make-up, and a new in-line baggage handling system. The terminal received LEED Gold certification from the U.S. Green Building Council 

"Our new terminal is a gateway to the state of Maine, a place known for environmental stewardship and the beauty of its coastal and woodland natural environments," said Jetport Director Paul Bradbury. "Sustainability continues to be on the minds of consumers, and we're honored to be recognized by such an important organization for our new look and functionality."

In addition, PWM ranks high among North America’s peer airports in overall operation and customer satisfaction, according to the latest ASQ Survey, the world’s leading airport customer satisfaction benchmark program. The survey studies critical areas in more than 200 airports in more than 50 countries, surveying passengers every month of the year. During its busiest quarter (July-September), PWM took top honors in 17 of 34 applicable categories, including overall satisfaction among all passengers and among business and leisure travelers specifically, once again besting Boston's Logan Airport in all three categories. PWM also scored high marks for parking facilities, waiting times, and efficiency and helpfulness of staff throughout the airport.

"This survey helps us measure our work against our peers and identify areas that need attention," said Bradbury. "It's gratifying to know that our constant focus on our customer experience is paying off."

ASQ Third Quarter Survey Results

 

3Q14
Best in Class
North America

OVERALL SATISFACTION

 

Overall satisfaction with the airport

PORTLAND

Overall satisfaction with the airport: business pax

INDIANAPOLIS

Overall satisfaction with the airport: leisure pax

PORTLAND

ACCESS

 

Ground transportation to/from the airport

SALT LAKE CITY

Parking Facilities

GRAND RAPIDS

Parking Facilities value for money

VICTORIA

Availability of baggage carts

OTTAWA

CHECK-IN

 

Waiting time at check-in line

PORTLAND

Efficiency of check-in staff

VICTORIA

Courtesy, helpfulness of check-in staff

PORTLAND

ID CONTROL

 

Waiting time at personal ID inspection

PORTLAND

Courtesy, helpfulness of inspection staff

HALIFAX

SECURITY

 

Courtesy and helpfulness of security staff

PORTLAND

Thoroughness of security inspection

PORTLAND

Waiting time at security inspection

PORTLAND

Feeling of being safe and secure

PORTLAND

FINDING OUR WAY

 

Ease of finding your way through the airport

SALT LAKE CITY

Flight information screens

SALT LAKE CITY

Walking distance inside the terminal

VICTORIA

Ease of making Connections with other flights

OTTAWA

AIRPORT FACILITIES

 

Courtesy and helpfulness of airport staff

PORTLAND

Restaurant / eating facilities

INDIANAPOLIS

Restaurant facilities value for the money

PORTLAND

Availability of ATM facilities

SALT LAKE CITY

Shopping facilities

PITTSBURGH

Shopping facilities value for money

SALT LAKE CITY

Internet access / Wi-fi

QUEBEC

Business/Executive Lounges

QUEBEC

Availability of washrooms / toilets

PORTLAND

Cleanliness of washrooms / toilets

PORTLAND

Comfort of waiting / gate areas

PORTLAND

AIRPORT ENVIRONMENT

 

Cleanliness of airport terminal

PORTLAND

Ambience of the airport

PORTLAND

ARRIVALS SERVICES

 

Speed of baggage delivery service

PORTLAND

 

For timely updates on flights, delays and Jetport news, follow the Portland Jetport on Facebook (https://www.facebook.com/PortlandInternationalJetport?ref=ts ) and Twitter (https://twitter.com/PortlandJetport ) and visit the PWM website (http://www.portlandjetport.org/).

 

 

 

Additional Photos are available on our facebook page https://www.facebook.com/PortlandInternationalJetport and may be used by media courtesy Portland International Jetport.

 

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NEW SERVICE!

Southwest Airlines Saturday Seasonal Orlando Service Starts March 10, 2018 - Book Now
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